Delivery and Returns

Shipping

Processing time

The time I need to prepare an order for shipping is between 1 – 3 working days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Shipping Time

The time it takes for items to reach their destination after being handmade and placed into the postage system varies by country.

UK – 1 – 3 working days
Europe 1 – 2 weeks
USA, Canada, Australia, New Zealand 1 – 3 weeks

Tracking is not provided unless arranged prior to ordering and will add extra processing time and cost to your order.

Returns & exchanges

I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfil your order
For legal reasons (like paying taxes)